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District Manager

JOB TITLE: District Manager

REPORTS TO: Head of Operations  

JOB TYPE: Full time, exempt  

OVERVIEW: We provide health, wellness and happiness through the SunLife Organics Experience. We enrich the lives of our associates and customers with the greatest organic, nutrient-dense superfoods Mother Nature has to offer, always served with a genuine smile of compassion, enthusiasm and love in an environment that inspires authentic human connection.

The District Manager are responsible to ensure the for the overall store operations and culture are up to or exceeds SunLife standards for their assigned region. All company leaders are expected to be an active part/member of the local community which includes shopping locally, socializing with local vendors and neighboring storefront employees, working out at local gyms and being present at local community events.

Key Competencies

  • Strategic
  • Analytical
  • Team-oriented
  • Detail-Oriented
  • Empathetic
  • Trustworthy
  • Confident

 

QUALIFICATIONS:

  • Must be able to work in a fast-paced, high energy, and physically demanding environment.
  • Work an average 50 to 60 hours a week. Must be able to occasionally work more than 60 hours a week.
  • Must be able to spend a minimum of 90% of working time standing.
  • Have the ability to walk, bend, kneel, handle, reach, squat, crawl, climb, stoop, and other related physical activities.
  • The ability to lift up to 60 pounds as needed.
  • Comfortable working occasionally in walk-in coolers and freezers.
  • The ability to work all shifts, including weekends, evenings, and holidays.
  • Must be able to effectively communicate with guest and employees, bilingual skills a plus.
  • Must be available to travel or relocate for a minimum of 8 weeks on short notice.
  • Knowledge of Food Safety guidelines.
  • Proficiency with Gmail, Google Drive, Microsoft Excel, Microsoft Word
  • Strong written and verbal communication and interpersonal skills.
  • Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also to distinguish product, taste, texture, temperature and presentation and preparation.
  • Always have a reliable way of transportation without mileage restrictions.
  • Bachelor’s degree or equivalent experience required.  
  • Perform other duties that may be assigned to help the company meet goals.
  • Extraordinary Leadership Skill
  • Excellent coach and teacher
  • Experienced in managing multi-unit businesses
  • Excellent P&L understanding
  • Excellent organizational skills
  • High emotional intelligence
  • Can manage people to grow professionally and achieve results
  • 2+ years leading operations, with P&L responsibility.
  • 2+ years managing managers, in a GM role at a minimum.
  • Hands on experience developing training programs and assessing skills.
  • Supervisory experience managing restaurants in the various categories of food and service standards.

LEADERSHIP:

  • Be the liaison to the PR & Marketing Department, help coordinate and participate in local events.
  • Guide the team to engage in the community and look for ways to localize each area location’s impression.
  • Strong organization and time management skills.
  • Work well under pressure.
  • Positive and collaborative approach to driving execution. Able to engage and motivate all levels of team member.
  • Can effectively solve problems independently while utilizing any and all resources.
  • Able to take and give direction.
  • Work well with other people in a team environment.
  • Work schedule reflects the needs of the operation and direct reports.
  • Can balance global strategic objectives with day to day operations.
  • Support and practice an open door policy.
  • Assure compliance with company policies, practices and procedures; communicate changes.
  • Ensure compliance with all local, state, and federal laws, regulations, and guidelines.
  • Become a local business leader in the community by nurturing relationships while creating brand loyalty.
  • Actively participate in all Leadership Retreats.
  • Coordinate and host bi-weekly General Manager meetings.
  • Save agenda and talking points of each GM meeting in Google Drive.
  • Host weekly Thursday meeting
  • Send out conference call summary to executive management on the same day of the meeting.  
  • Partner with HR to assist with all major store-level complaints. Store level complaints include harassment, foodborne illness, injury, and such related issues.
  • Assist in “If This, Than That” reconciliation chart for the management team.
  • Partner with HR to distribute manager write-ups.
  • Quarterly audits of final training exam to ensure GM’s are issuing exams appropriately.
  • Coordinate bi-monthly associate review and incorporate results into performance evaluation with GM.
  • Coordinate bi-monthly peer review meeting
  • Be present at all company events.
  • Filter communication between store level associates/management and executive management.

OPERATIONAL:

  • Perform monthly Quality Control Audits at each store, at random.
  • Follow up with coaching management team on concerns found from Quality Control Audits
  • Ensure that area locations are achieving desired profitability, driving sales, meeting COGS and Labor budgets and simultaneously delivering SunLife hospitality and enhancing the guest experience.
  • Participate in period P&L analysis in order to articulate about every dollar spent and every dollar received in each area location.
  • Guide each team to develop plans to improve P&L performance and execute that plan.
  • Use guest feedback and personal observation to coach each team to improve the guest experience.
  • Work in the area locations daily and play the key operational leadership role in new store openings.
  • Divide time equally among area locations; focus a proportionate amount of time in the locations that require more attention.
  • Coordinate managers and operations for new locations before, during, and after opening for the time necessitated by the business and the team.
  • Handle corrective action for GMs and AGMs.
  • Ensure that the staffing levels at the stores are appropriate.
  • Ensure management is following proper emergency procedures.
  • Oversee quality of janitorial services. Managers will report issues, District Manager is expected to reconcile those issues.
  • Maintain store hours and information on website, google pages, and Yelp and communicate changes to executive assistant.
  • Oversee preventative maintenance.
  • Ensure vendor meets minimum insurance requirements of landlord
  • Obtain certificate of liability from vendor.
  • Keep Service Vendor Contact List updated on Google Drive.
  • Maintain the inventory, cleanliness, and organization of the storage units.
  • Gather 3 estimates from different companies for any major repairs over threshold that are not emergencies.
  • Landlord/Property Management Communication.
  • Collect and house warranty information for all equipment in all stores.
  • Provide back-up for IT related issues; music, internet/phone, alarm, POS.
  • Process returns for any major equipment that fails.
  • Keep updated service contracts/agreements on Google Drive.
  • Responsible that the overall quality of operations, cleanliness and culture are up to SunLife standards.
  • Assist in creation of annual budget and weekly benchmarks.
  • Review weekly flash report and coach management on strengths and weaknesses and areas of opportunity.
  • Ensure overall cleanliness of stores.
  • During every visit to a store, check that managers are utilizing task calendar and keeping up to date.
  • During every visit to a store, check that the staff checklists are being utilized and kept up to date.
  • When a recipe item is changed or added ensure each store has the current version of the cheatsheet.
  • When a company-wide change is made to checklists, ensure all stores have most up to date checklist.
  • Oversee associates were properly trained on new menu items and procedures.
  • Conduct secret shopping at least once a day, especially for new menu items.
  • Check security cameras and call store managers to report positive and negative feedback.
  • Reconcile waste log with private label and pressed juice PARs to ensure minimal waste and optimal product availability.
  • Point of contact for vendor concerns.
  • Communicate concerns to Head of Operations.

TEAM:

  • Conduct or oversee all management operations training.
  • Display, encourage, and inspire high morale and motivation in the store.
  • Conduct meetings to share information, or conduct supplemental training.
  • Implement programs to reward positive contributions.  Recognize and promote positive performers.
  • Assist GM in coach and counsel Associates whose performance is below expectations.
  • Ensure that timely performance reviews of all Associates and Managers are conducted.
  • Ensure all store level staff are properly trained and report all training needs.
  • Communicate to GM when new vendor accounts are ready.
  • Conduct individual meetings as needed to share information or perform supplemental training.
  • Catch your GM’s doing something right everyday and point it out.

 

SunLife Organics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SunLife Organics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice.

 

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